Our promise to you

At Air Pilot Aviators, we want you to be completely satisfied with your purchase. This page outlines our refund and return policy, designed to be fair and transparent. We stand behind the quality of our flight simulator equipment and are here to help if you encounter any issues.

Returns: Easy and straightforward:


Last updated: 01-02-2026

At Air Pilot Aviators, we stand behind the quality of our products.

Returns
Returns must be requested within 14 days of delivery.
Items must be unused, in original packaging, and in resalable condition.
Certain items (custom-built, special orders, or opened electronics) may be non-returnable.
Refunds
Approved refunds will be issued to the original payment method.
Shipping costs are non-refundable.
Refund processing may take 5–10 business days after inspection.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Refundable Items
Custom or made-to-order products
Clearance or final sale items
Used or modified equipment
How to Request a Return
Email us at: 📧 C.S EMAIL: sales@airpilotaviators.com. Include your order number and reason for return.

Refunds: Getting your money back

We aim to process refunds quickly and efficiently:

  • Approved refunds will be issued to the original payment method. You'll receive your refund in the same way you paid for the item.
  • Shipping costs are non-refundable. We can only refund the cost of the product itself.
  • Refund processing may take 5–10 business days after inspection. We need time to inspect the returned item and process the refund through our system.

Damaged or defective items

We take extra care in packaging to avoid damage during shipping, but if your item arrives damaged or defective, contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund.

Return shipping & non-refundable items

Here is some information to keep in mind:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect. If the return is due to our error, we will cover the shipping costs.
  • Non-Refundable Items:
    • Custom or made-to-order products
    • Clearance or final sale items
    • Used or modified equipment

How to request a return

To initiate a return, please email us at: 📧 sales@airpilotaviators.com. Include your order number and reason for return. We will guide you through the next steps.

Last updated: 01-02-2026